{"id":17542,"date":"2026-10-08T00:00:00","date_gmt":"2026-10-08T00:00:00","guid":{"rendered":"https:\/\/fredshed.com\/?p=17542"},"modified":"2026-11-07T10:50:35","modified_gmt":"2026-11-07T10:50:35","slug":"casino-action-bonus-not-credited-fix-login-kyc-and-withdrawal-issues","status":"publish","type":"post","link":"https:\/\/fredshed.com\/?p=17542","title":{"rendered":"Casino Action bonus not credited? Fix login, KYC and withdrawal issues"},"content":{"rendered":"<article>\n<p>A bonus that stays missing after a qualifying deposit usually means the bonus code was left out of the deposit form or the bonus was not activated beforehand. On top of that, a balance that mixes bonus funds with real money can make the credit look lost when it is only held back.<\/p>\n<h2>Welcome bonus or free spins missing from the balance<\/h2>\n<p>The player sees the deposit go through but no bonus and no spin count appear on the account. Common causes include a missing promo code, a deposit made before the bonus was switched on, a payment method that does not qualify, an account that already used a welcome offer, and bonus funds hidden behind a collapsed balance view.<\/p>\n<ul>\n<li>The bonus code was not entered on the deposit screen.<\/li>\n<li>The bonus was not activated before the money was sent.<\/li>\n<li>The payment method used does not qualify for the offer.<\/li>\n<li>The account already claimed a welcome bonus in the past.<\/li>\n<li>The bonus balance is folded into the main balance display.<\/li>\n<\/ul>\n<ol>\n<li>Open the account and look for an active bonus marker near the balance.<\/li>\n<li>Check the deposit history for the payment that should have triggered the offer.<\/li>\n<li>Enter the code again only if the bonus screen still offers an active field.<\/li>\n<li>Open the bonus section to see whether the offer waits for a manual claim.<\/li>\n<li>Expand the balance view to show real and bonus money as separate lines.<\/li>\n<li>Check that the payment method used appears among the qualifying methods for the offer.<\/li>\n<li>Look at past bonuses on the account to see whether a welcome offer was already used.<\/li>\n<li>Try a fresh deposit with the code filled in before sending the money.<\/li>\n<li>Reload the page in the phone browser if the credit does not show after a short wait.<\/li>\n<\/ol>\n<p>Contact support when the deposit history shows the payment but no bonus marker and no code field remains open.<\/p>\n<h2>Identity checks stuck or documents refused<\/h2>\n<p>The player sees a pending review badge that does not move and a message that a document was not accepted. Typical reasons are a photo that is cut off or blurry, a name that differs from the registered details, an expired document, a proof of address older than the accepted period, and a selfie that does not match the ID picture.<\/p>\n<ul>\n<li>The document photo is blurred, cropped or shows a glare.<\/li>\n<li>The name on the document differs from the Casino Action profile.<\/li>\n<li>The ID or passport has passed its expiry date.<\/li>\n<li>The proof of address is too old to be accepted.<\/li>\n<li>The selfie does not clearly match the photo on the ID.<\/li>\n<\/ul>\n<ol>\n<li>Retake the photo on a flat surface with all four corners of the document visible.<\/li>\n<li>Use daylight or a bright lamp and avoid flash reflections on the plastic.<\/li>\n<li>Compare the name spelling on the document with the profile and fix any difference.<\/li>\n<li>Send a document that is still valid rather than one close to expiry.<\/li>\n<li>For address proof, use a recent bill or statement that shows the full name and address.<\/li>\n<li>Upload each file as a separate image or PDF instead of combining pages.<\/li>\n<li>Keep the file size and format within what the upload form accepts.<\/li>\n<li>Take the selfie against a plain wall with the face fully in frame.<\/li>\n<li>Wait for the review badge to change before uploading again.<\/li>\n<\/ol>\n<p>Contact support when a document has been refused more than once without a clear reason or when the review badge stays unchanged after a new upload.<\/p>\n<h2>A withdrawal that stays pending longer than expected<\/h2>\n<p>The player sees a pending status on the withdrawal while the balance no longer shows the money. The usual reasons are an unfinished identity check, bonus funds still tied to play conditions, a payment route that needs a separate confirmation, a pending review on the account, or a request that exceeded what the chosen route allows.<\/p>\n<ul>\n<li>Identity verification is still open on the account.<\/li>\n<li>Bonus funds are still locked by play conditions.<\/li>\n<li>The payout route needs a confirmation step from the player.<\/li>\n<li>The account is under a routine review.<\/li>\n<li>The request is larger than the chosen route accepts.<\/li>\n<\/ul>\n<ol>\n<li>Log in to <a href=\"https:\/\/casinoaction.de.com\/\">Action Casino bonus<\/a> and open the withdrawal history to read the current status line.<\/li>\n<li>Finish any open identity step before expecting the payout to move.<\/li>\n<li>Clear the bonus balance by meeting its play conditions or by letting it expire.<\/li>\n<li>Confirm the payout route in the withdrawal screen if a confirmation button appears.<\/li>\n<li>Split a large request into smaller ones that fit the route.<\/li>\n<li>Make sure the payout goes to an account in the player&#8217;s own name.<\/li>\n<li>Check the phone browser for a pop-up blocker that hides a confirmation window.<\/li>\n<li>Note the reference number shown on the pending request.<\/li>\n<li>Keep the account untouched by new bonus claims until the request clears.<\/li>\n<\/ol>\n<p>Contact support when the status stays pending after every open step is closed and the reference number is ready to share.<\/p>\n<h2>Login refused or the account locked after failed attempts<\/h2>\n<p>The player sees a wrong password message or a locked account notice after several tries. Frequent causes are a mistyped password with the wrong keyboard layout, a saved password that no longer matches, a browser that keeps an old session, a 2FA code that has expired, and a temporary lock caused by repeated failed attempts.<\/p>\n<ul>\n<li>The password was typed with caps lock or the wrong keyboard layout.<\/li>\n<li>A saved password in the browser is out of date.<\/li>\n<li>An old session blocks a fresh login.<\/li>\n<li>The 2FA code expired before it was entered.<\/li>\n<li>The account was locked after too many failed attempts.<\/li>\n<\/ul>\n<ol>\n<li>Type the password by hand without autofill and check the language bar.<\/li>\n<li>Clear the saved password for the site in the browser settings.<\/li>\n<li>Close all tabs for the site and open a fresh one in the phone browser.<\/li>\n<li>Use the password reset link sent to the registered email address.<\/li>\n<li>Set a new password that is not reused from another site.<\/li>\n<li>When a 2FA code is asked for, enter the newest one before it expires.<\/li>\n<li>Turn off any VPN that changes the country seen by the site.<\/li>\n<li>Wait for the lock to lift before trying again, because each failed try can extend it.<\/li>\n<li>Note the exact error text for the support message.<\/li>\n<\/ol>\n<p>Contact support when the reset email never arrives or the lock notice does not clear after a reasonable wait.<\/p>\n<h2>Quick Reference<\/h2>\n<p>The table pairs each problem with its usual cause and the first thing to check on the account.  <\/p>\n<table border='1'>\n<tr>\n<th>Problem<\/th>\n<th>Usual cause<\/th>\n<th>First check<\/th>\n<\/tr>\n<tr>\n<td>Bonus or free spins missing<\/td>\n<td>Code not entered or bonus not activated<\/td>\n<td>Bonus marker near the balance<\/td>\n<\/tr>\n<tr>\n<td>KYC stuck<\/td>\n<td>Blurred or mismatched document<\/td>\n<td>Name and expiry on the uploaded file<\/td>\n<\/tr>\n<tr>\n<td>Withdrawal pending<\/td>\n<td>Open identity step or locked bonus<\/td>\n<td>Status line in the withdrawal history<\/td>\n<\/tr>\n<tr>\n<td>Login refused<\/td>\n<td>Saved password or expired 2FA code<\/td>\n<td>Keyboard layout and newest code<\/td>\n<\/tr>\n<tr>\n<td>Account locked<\/td>\n<td>Repeated failed attempts<\/td>\n<td>The exact error text on screen<\/td>\n<\/tr>\n<\/table>\n<p>The first check in each row tells the player where to look before contacting support. Fixing the code entry solves most missing-bonus cases, because the deposit itself is rarely the problem. A clear document photo prevents most KYC delays, as the reviewer only needs the full page and a matching name. A withdrawal that stays pending usually has one open identity step behind it, so closing that step moves the request. Login trouble often comes from the browser, not the account, and a fresh session clears it. Repeated failed attempts create the lock, so waiting matters as much as the correct password.<\/p>\n<p>Entering the bonus code before sending the deposit, and keeping the profile name identical to the ID, prevents most of these problems from starting.<\/p>\n<\/article>\n","protected":false},"excerpt":{"rendered":"<p>A bonus that stays missing after a qualifying deposit usually means the bonus code was left out of the deposit form or the bonus was not activated beforehand. On top of that, a balance that mixes bonus funds with real money can make the credit look lost when it is only held back. Welcome bonus [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[1],"tags":[],"class_list":["post-17542","post","type-post","status-publish","format-standard","hentry","category-uncategorized"],"_links":{"self":[{"href":"https:\/\/fredshed.com\/index.php?rest_route=\/wp\/v2\/posts\/17542","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/fredshed.com\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/fredshed.com\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/fredshed.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/fredshed.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=17542"}],"version-history":[{"count":1,"href":"https:\/\/fredshed.com\/index.php?rest_route=\/wp\/v2\/posts\/17542\/revisions"}],"predecessor-version":[{"id":17543,"href":"https:\/\/fredshed.com\/index.php?rest_route=\/wp\/v2\/posts\/17542\/revisions\/17543"}],"wp:attachment":[{"href":"https:\/\/fredshed.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=17542"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/fredshed.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=17542"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/fredshed.com\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=17542"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}