{"id":16974,"date":"2026-10-07T00:00:00","date_gmt":"2026-10-07T00:00:00","guid":{"rendered":"https:\/\/fredshed.com\/?p=16974"},"modified":"2026-11-06T15:38:38","modified_gmt":"2026-11-06T15:38:38","slug":"ifortuna-riesenie-problemov-s-vyberom-overenim-a-nacitanim","status":"publish","type":"post","link":"https:\/\/fredshed.com\/?p=16974","title":{"rendered":"iFortuna: rie\u0161enie probl\u00e9mov s v\u00fdberom, overen\u00edm a na\u010d\u00edtan\u00edm"},"content":{"rendered":"<article>\n<p>Pri poslednom prihl\u00e1sen\u00ed ste mo\u017eno omylom zadali in\u00fd e-mail alebo heslo a odvtedy sa v\u00e1m pri prihlasovan\u00ed zobrazuje chybov\u00e1 hl\u00e1\u0161ka. Naj\u010dastej\u0161ou pr\u00ed\u010dinou je nes\u00falad prihlasovac\u00edch \u00fadajov alebo nepotvrden\u00e9 konto, ktor\u00e9 br\u00e1ni \u010fal\u0161\u00edm akci\u00e1m.<\/p>\n<h2>V\u00fdber pe\u0148az\u00ed \u010dak\u00e1 dlh\u0161ie, ne\u017e ste o\u010dak\u00e1vali<\/h2>\n<p>Na obrazovke vid\u00edte stav v\u00fdberu ako sprac\u00fava sa a suma st\u00e1le nie je na \u00fa\u010dte.<\/p>\n<ul>\n<li>Konto e\u0161te nem\u00e1 dokon\u010den\u00e9 overenie toto\u017enosti.<\/li>\n<li>Na \u00fa\u010dte prebieha kontrola pod\u013ea pravidiel KYC.<\/li>\n<li>\u00dadaje o bankovom \u00fa\u010dte sa nezhoduj\u00fa s menom hr\u00e1\u010da.<\/li>\n<li>V\u00fdber bol zadan\u00fd po\u010das v\u00edkendu alebo sviatku.<\/li>\n<li>Na konte je akt\u00edvna in\u00e1 po\u017eiadavka na v\u00fdber.<\/li>\n<\/ul>\n<ol>\n<li>Otvorte hist\u00f3riu transakci\u00ed a n\u00e1jdite konkr\u00e9tny v\u00fdber.<\/li>\n<li>Skontrolujte, \u010di m\u00e1 stav sprac\u00fava sa, alebo \u010dak\u00e1 na schv\u00e1lenie.<\/li>\n<li>Porovnajte \u010d\u00edslo \u00fa\u010dtu s t\u00fdm, ktor\u00fd ste zadali pri \u017eiadosti.<\/li>\n<li>Overte, \u010di sa meno na \u00fa\u010dte zhoduje s menom v profile.<\/li>\n<li>Zru\u0161te duplicitn\u00fa \u017eiados\u0165, ak ste v\u00fdber zadali dvakr\u00e1t.<\/li>\n<li>Dopl\u0148te ch\u00fdbaj\u00face \u00fadaje v profile hr\u00e1\u010da.<\/li>\n<li>Po\u010dkajte na dokon\u010denie prebiehaj\u00facej kontroly.<\/li>\n<li>Ak v\u00fdber vis\u00ed bez zmeny, poznamenajte si jeho identifika\u010dn\u00e9 \u010d\u00edslo.<\/li>\n<li>Pripravte si v\u00fdpis z banky k pr\u00edslu\u0161nej transakcii.<\/li>\n<li>Skontrolujte, \u010di nem\u00e1te otvoren\u00fa in\u00fa \u017eiados\u0165 o v\u00fdber.<\/li>\n<li>Zadajte nov\u00fa \u017eiados\u0165 a\u017e po vyrie\u0161en\u00ed tej predch\u00e1dzaj\u00facej.<\/li>\n<li>Sledujte stav v hist\u00f3rii, nie iba v notifik\u00e1ci\u00e1ch.<\/li>\n<li>Ak sa stav nemen\u00ed ani po viacer\u00fdch kontrol\u00e1ch, obr\u00e1\u0165te sa na podporu.<\/li>\n<\/ol>\n<p>Kontaktujte podporu vtedy, ke\u010f je v\u00fdber st\u00e1le v rovnakom stave a m\u00e1te pripraven\u00e9 identifika\u010dn\u00e9 \u010d\u00edslo transakcie.<\/p>\n<h2>Overenie toto\u017enosti (KYC) sa zaseklo alebo dokumenty nepre\u0161li<\/h2>\n<p>V sekcii overenia vid\u00edte, \u017ee dokument bol odmietnut\u00fd alebo kontrola st\u00e1le prebieha.<\/p>\n<ul>\n<li>Fotografia dokladu je rozmazan\u00e1 alebo prerezan\u00e1.<\/li>\n<li>Na sn\u00edmke ch\u00fdba okraj dokladu alebo hologram.<\/li>\n<li>\u00dadaje na doklade sa nezhoduj\u00fa s profilom.<\/li>\n<li>Doklad je po platnosti alebo je po\u0161koden\u00fd.<\/li>\n<li>Nahrali ste ne\u00fapln\u00fa sadu dokumentov.<\/li>\n<\/ul>\n<ol>\n<li>Otvorte sekciu overenia a pozrite si d\u00f4vod zamietnutia.<\/li>\n<li>Odfo\u0165te doklad na svetlom mieste bez odleskov.<\/li>\n<li>Umiestnite doklad cel\u00fd do z\u00e1beru vr\u00e1tane okrajov.<\/li>\n<li>Skontrolujte, \u010di je text na sn\u00edmke \u010ditate\u013en\u00fd.<\/li>\n<li>Porovnajte meno a d\u00e1tum narodenia s profilom.<\/li>\n<li>Nahrajte v\u0161etky po\u017eadovan\u00e9 dokumenty naraz.<\/li>\n<li>Pri adrese pou\u017eite doklad, ktor\u00fd ju potvrdzuje.<\/li>\n<li>Neupravujte sn\u00edmky orez\u00e1van\u00edm ani filtrami.<\/li>\n<li>Odo\u0161lite dokumenty znova a po\u010dkajte na v\u00fdsledok.<\/li>\n<li>Ak je d\u00f4vod nejasn\u00fd, zap\u00ed\u0161te si presn\u00e9 znenie hl\u00e1senia.<\/li>\n<li>Sledujte stav overenia v profile.<\/li>\n<li>Nezakladajte nov\u00e9 konto, ak overenie nepre\u0161lo.<\/li>\n<li>Ak dokumenty neprejd\u00fa opakovane, kontaktujte podporu.<\/li>\n<\/ol>\n<p>Obr\u00e1\u0165te sa na podporu, ke\u010f ste dokumenty odoslali spr\u00e1vne a stav overenia sa napriek tomu nemen\u00ed.<\/p>\n<h2>Str\u00e1nka alebo hry sa na telef\u00f3ne nena\u010d\u00edtaj\u00fa spr\u00e1vne<\/h2>\n<p>Na obrazovke telef\u00f3nu zostane pr\u00e1zdna plocha alebo sa hra zastav\u00ed pri na\u010d\u00edtavan\u00ed. Pr\u00edstup cez <a href=\"https:\/\/fortuna-sk.sk\/\">iFortuna app<\/a> v mobile funguje cez prehliada\u010d, preto je naj\u010dastej\u0161ou pr\u00ed\u010dinou slab\u00e9 pripojenie alebo zastaran\u00e1 verzia prehliada\u010da.<\/p>\n<ul>\n<li>Nestabiln\u00e9 mobiln\u00e9 pripojenie alebo slab\u00fd sign\u00e1l.<\/li>\n<li>Prehliada\u010d s vypnut\u00fdm JavaScriptom alebo starou verziou.<\/li>\n<li>Pr\u00edli\u0161 ve\u013ea otvoren\u00fdch kariet a pam\u00e4\u0165 telef\u00f3nu.<\/li>\n<li>Blokovanie obsahu alebo roz\u0161\u00edrenia v prehliada\u010di.<\/li>\n<li>Hra, ktor\u00e1 sa na\u010d\u00edtava dlh\u0161ie ako ostatn\u00e9.<\/li>\n<\/ul>\n<ol>\n<li>Prepnite z mobiln\u00fdch d\u00e1t na Wi-Fi a sk\u00faste to znova.<\/li>\n<li>Obnovte str\u00e1nku potiahnut\u00edm prstom nadol.<\/li>\n<li>Zatvorte ostatn\u00e9 karty v prehliada\u010di.<\/li>\n<li>Vyma\u017ete vyrovn\u00e1vaciu pam\u00e4\u0165 prehliada\u010da.<\/li>\n<li>Skontrolujte, \u010di je JavaScript povolen\u00fd.<\/li>\n<li>Vypnite blokovanie obsahu pre t\u00fato str\u00e1nku.<\/li>\n<li>Sk\u00faste in\u00fd prehliada\u010d v telef\u00f3ne.<\/li>\n<li>Otvorite hru znova z hlavn\u00e9ho menu.<\/li>\n<li>Ak sa na\u010d\u00edtava iba jedna hra, vysk\u00fa\u0161ajte in\u00fa.<\/li>\n<li>Re\u0161tartujte telef\u00f3n a otvorte str\u00e1nku nanovo.<\/li>\n<li>Overte, \u010di m\u00e1te dostatok vo\u013en\u00e9ho miesta v pam\u00e4ti.<\/li>\n<li>Ak sa probl\u00e9m opakuje vo viacer\u00fdch prehliada\u010doch, kontaktujte podporu.<\/li>\n<\/ol>\n<p>Podporu kontaktujte vtedy, ke\u010f sa str\u00e1nka nena\u010d\u00edta ani po v\u00fdmene prehliada\u010da a pripojenia.<\/p>\n<h2>Vklad odi\u0161iel z banky, ale na zostatku nie je<\/h2>\n<p>Na \u00fa\u010dte v banke vid\u00edte odoslan\u00fa platbu, no zostatok v kas\u00edne zostal rovnak\u00fd.<\/p>\n<ul>\n<li>Platba je st\u00e1le v spracovan\u00ed na strane banky.<\/li>\n<li>Vklad bol zadan\u00fd na in\u00e9 konto, ne\u017e ste si mysleli.<\/li>\n<li>Ch\u00fdba referencia platby, ktor\u00fa syst\u00e9m potrebuje.<\/li>\n<li>Na konte prebieha kontrola pod\u013ea KYC.<\/li>\n<li>Do\u0161lo k duplicitn\u00e9mu zadaniu vkladu.<\/li>\n<\/ul>\n<ol>\n<li>Otvorte hist\u00f3riu vkladov a n\u00e1jdite dan\u00fa transakciu.<\/li>\n<li>Poznamenajte si jej identifika\u010dn\u00e9 \u010d\u00edslo a sumu.<\/li>\n<li>Skontrolujte stav platby vo svojej banke.<\/li>\n<li>Porovnajte \u010d\u00edslo \u00fa\u010dtu pr\u00edjemcu so zadan\u00edm.<\/li>\n<li>Overte, \u010di je referencia platby spr\u00e1vna.<\/li>\n<li>Po\u010dkajte na spracovanie na strane banky.<\/li>\n<li>Obnovte str\u00e1nku a pozrite sa na zostatok znova.<\/li>\n<li>Ak je vklad duplicitn\u00fd, neopakujte ho.<\/li>\n<li>Skontrolujte stav overenia toto\u017enosti.<\/li>\n<li>Pripravte si potvrdenie o platbe z banky.<\/li>\n<li>Ak sa vklad neprip\u00ed\u0161e, zap\u00ed\u0161te si \u010das odoslania.<\/li>\n<li>Porovnajte sumu na \u00fa\u010dte s hist\u00f3riou vkladov.<\/li>\n<li>Ak sa platba neprip\u00ed\u0161e ani po viacer\u00fdch kontrol\u00e1ch, kontaktujte podporu.<\/li>\n<\/ol>\n<p>Kontaktujte podporu, ke\u010f banka platbu potvrd\u00ed ako odoslan\u00fa a zostatok sa napriek tomu nezmenil.<\/p>\n<p>Pred ka\u017edou platbou si skontrolujte prihlasovacie \u00fadaje a stav overenia v profile; t\u00fdm pred\u00eddete v\u00e4\u010d\u0161ine zaseknut\u00fdch v\u00fdberov aj vkladov.<\/p>\n<\/article>\n","protected":false},"excerpt":{"rendered":"<p>Pri poslednom prihl\u00e1sen\u00ed ste mo\u017eno omylom zadali in\u00fd e-mail alebo heslo a odvtedy sa v\u00e1m pri prihlasovan\u00ed zobrazuje chybov\u00e1 hl\u00e1\u0161ka. Naj\u010dastej\u0161ou pr\u00ed\u010dinou je nes\u00falad prihlasovac\u00edch \u00fadajov alebo nepotvrden\u00e9 konto, ktor\u00e9 br\u00e1ni \u010fal\u0161\u00edm akci\u00e1m. V\u00fdber pe\u0148az\u00ed \u010dak\u00e1 dlh\u0161ie, ne\u017e ste o\u010dak\u00e1vali Na obrazovke vid\u00edte stav v\u00fdberu ako sprac\u00fava sa a suma st\u00e1le nie je na \u00fa\u010dte. [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[1],"tags":[],"class_list":["post-16974","post","type-post","status-publish","format-standard","hentry","category-uncategorized"],"_links":{"self":[{"href":"https:\/\/fredshed.com\/index.php?rest_route=\/wp\/v2\/posts\/16974","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/fredshed.com\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/fredshed.com\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/fredshed.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/fredshed.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=16974"}],"version-history":[{"count":1,"href":"https:\/\/fredshed.com\/index.php?rest_route=\/wp\/v2\/posts\/16974\/revisions"}],"predecessor-version":[{"id":16975,"href":"https:\/\/fredshed.com\/index.php?rest_route=\/wp\/v2\/posts\/16974\/revisions\/16975"}],"wp:attachment":[{"href":"https:\/\/fredshed.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=16974"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/fredshed.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=16974"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/fredshed.com\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=16974"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}